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Returns and Exchanges

Returns

Our return policy lasts 14 days. If 14 days have passed since the tracking number provided says delivered or signed for, unfortunately, we can’t offer a refund or exchange.

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To be eligible for a return, you must be the original purchaser. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can't accept returns on used items.

Returns are only accepted if we sent the wrong item or if the item we sent was damaged upon arrival.

To initiate a return, please contact us. Include the item(s) you would like to return and your order number.

Your refund will be processed when the return has been received. Shipping fees and credit card processing fees are non-refundable.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

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Late or Missing Refunds

Refunds may take 5 - 10 business days to show on your account. They may be in the form of a credit or reversal.

Please first contact your credit card company, PayPal, or bank as it may take time before your refund is posted.

If you have questions, please contact us. We will be happy to help.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Once we receive the item for exchange, we will ship out the new item. Shipping times vary depending on your location.

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Return Shipping Address

Please contact us for our return shipping address.

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Order Cancellation 

Forest Books and Cards (TarotForest) has the right to cancel any order. Although this is unlikely, on occasion we may cancel an order due to suspicion of fraud or human error on listings. If an order cancellation is necessary, we will contact you immediately with an explanation as to why your order is being cancelled. 

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